1. Introduction
Crizzle Glass Art respects your privacy. This Privacy Policy applies to information received through our website, WhatsApp, phone calls, email, social media, in-person enquiries and other communications connected with our services.
2. Information We Collect
We may collect information that you provide, including your name, phone number, WhatsApp number, email address, postal or project address, project requirements, measurements, drawings, photographs, reference images, quotation details and the content of messages exchanged with us. We may also receive limited technical information needed to operate, secure and improve our website and communication services.
3. How We Use Information
We use personal information to respond to enquiries, understand project requirements, prepare quotations, coordinate design, production, delivery or installation, provide customer support, maintain business records, improve our services, prevent misuse and comply with applicable legal obligations.
4. WhatsApp and AI-Assisted Messaging
Customer messages may be processed through the WhatsApp Business Platform and AI services to provide customer support, answer common questions, assist with enquiries and generate automated or suggested replies. These systems may process message content and contact details for those purposes. Customers should avoid sending unnecessary sensitive personal information through WhatsApp or other messaging channels.
5. Third-Party Services
We may use third-party services to operate our website and communications, including Meta and the WhatsApp Business Platform, AI service providers, website hosting, email services, Google Maps and related technology providers. Their handling of information may also be governed by their own privacy policies and terms.
6. Data Sharing
Crizzle Glass Art does not sell personal information. We may share information only when reasonably necessary with authorised team members, contractors, professional advisers and service providers that help us respond to enquiries or deliver our services, or when disclosure is required by law, regulation or a valid legal process.
7. Data Retention
We retain personal information only for as long as reasonably necessary for customer support, project administration, quotations, service delivery, record-keeping, dispute resolution and applicable legal or business requirements. Retention periods may vary according to the type of information and the purpose for which it is used.
8. Data Security
We use reasonable administrative and technical measures intended to protect personal information from unauthorised access, alteration, loss or misuse. However, no website, internet transmission, messaging platform or electronic storage system can be guaranteed to be completely secure.
9. User Rights and Data Deletion Requests
You may request access to, correction of or deletion of your personal information by contacting Crizzle Glass Art at crizzleinteriors@gmail.com. Please include enough information for us to identify your records and clearly state the action requested. We may need to verify your identity before completing a request. Some information may be retained when required for legal, security or legitimate business-record purposes.
10. Children's Privacy
Our website and services are intended for business customers and adults and are not directed to children. We do not knowingly collect personal information from children through this website. If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology or legal requirements change. The revised policy will be published on this page with an updated effective date.
12. Contact Information
Crizzle Glass Art
Crizzle, IV/190, Industrial Estate, Peringandoor, Athani, Thrissur – 680581, Kerala, India.
Email: crizzleinteriors@gmail.com
Website: https://crizzleglassart.com
Office: 0487-2371973
Office: 8281172973
WhatsApp: +91 94464 44212